An independent framework describing what a professional building business looks like. Five pillars, clear criteria, published in full and free to read.
20 questions • about 5 minutes • Instant score • Free
How criteria are classified
Every criterion in the framework carries one of three classifications.
Core criteria normally expected to satisfy the relevant Builder Standard assessment area.
Processes that demonstrate stronger professional business management.
Processes associated with exceptionally well-managed professional contractors.
Required within Builder Standard does not necessarily mean legally required. It means required to satisfy the relevant Builder Standard criteria. Builder Standard is independent and is not a statutory scheme.
The framework
Assessment, audit and verification decisions are measured against these pillars. Nothing is hidden and nothing is weighted behind the scenes.
Trading identity, contact details and a named responsible person are confirmed.
Appropriate insurance is current and evidenced by certificate.
Competence, training, health and safety and subcontractor checks are recorded.
Annual reviews keep competence, insurance and business records current.
Written quotations and scopes make inclusions, exclusions and assumptions clear.
A written contract or agreement is in place before work starts.
Customer responsibilities, approvals and decisions are confirmed in writing.
A consistent contract and variation process is used across every project.
Deposits are proportionate, explained and recorded in writing.
Stage payments are tied to identifiable work stages, not vague dates alone.
Invoices, variations and payment records connect back to the agreed schedule.
Important payment milestones have pre-agreed evidence criteria and can be independently verified.
A structured project file holds contracts, drawings, approvals, instructions and payment records.
Dated photographic evidence is captured for key stages, especially concealed works.
Building Control, specialist inspection and customer decision records are stored with the job.
A digital Project Passport can be shared at handover and revisited later.
Customers receive a clear communication route and written complaints procedure.
Completion, snagging, handover, defects and warranty information are set out in writing.
Disputes have a documented escalation route and records are retained.
Customer protection records are reviewed after each project to improve the process.
The free Builder Readiness Check scores your business against the framework in about five minutes.
Take The Free Readiness CheckThe Builder Standard is an independent, privately published framework. It is not a government scheme, statutory regulation or a British Standard, and it does not replace Building Control, statutory approvals or specialist certification.
